Key Responsibilities:
- Understand customer requirements and provide suitable product/service information.
- Prepare and share quotations as per customer requirements and company pricing.
- Follow up with customers for quotation approval and order confirmation.
- Coordinate with the Sales, Billing, and Operations teams for order processing and timely delivery.
- Resolve customer queries and complaints in a professional manner.
- Maintain customer records, quotations, and communication history in the CRM or ERP system.
- Build and maintain strong customer relationships to improve customer satisfaction and retention.
- Provide regular updates to customers regarding order status, delivery, and payments.
- Prepare daily and monthly reports related to customer inquiries, quotations, and follow-ups.

Required Qualifications:
- Bachelor's degree in any discipline (B.Com, BBA, BA, or equivalent).
- 1-3 years of experience in Customer Relationship, Sales Coordination,



or Customer Support.

Required Skills:
- Excellent communication and interpersonal skills.
- Good knowledge of MS Office (Excel, Word, Outlook).
- Basic knowledge of CRM/ERP software.
- Ability to prepare professional quotations.
- Strong follow-up, negotiation, and problem-solving skills.
- Positive organizational and time management skills.

Preferred Experience:
- Experience in quotation preparation, customer handling, sales coordination, or customer support.
- Knowledge of invoicing and order processing will be an added advantage.

Department: Customer Relationship / Sales Support
Employment Type: Full time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:
- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Sales Support Executive (Jamshedpur)
🏢 YES TECNO
📍 Jamshedpur