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Role Purpose:
To source current accounts from NTB from the existing corporate base and deliver on meeting NTB targets
- To cross-sell asset products of the bank, namely, Home Loans (via referral), Personal Loans, Cards, Premier

(referral)
- To ensure the KYC/AML norms of the bank are complied with at all times.
- To execute marketing events and promotions to generate business in their catchments, in conjunction with support

departments such as INM MKT
- To maintain call reports and MIS as required
- To respond to CEP complaints in a timely manner and to customer satisfaction
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation

of financial markets

Impact on the Business
- To source new accounts from NTB from the existing corporate base and deliver on meeting NTB targets
- To cross-sell asset products of the bank, namely, Home Loans (via referral), Personal Loans,



Cards, Premier (referral)
- To ensure the KYC/AML norms of the bank are complied with at all times.
- To execute marketing events and promotions to generate business in their catchments, in conjunction with support departments such as INM MKT
- To maintain call reports and MIS as required
- To respond to CEP complaints in a timely manner and to customer satisfaction

Customers / Stakeholders
- Ensure a consistently high level of product and service delivery for relevant customer touch points
- Develop and maintain good customer relations and ensure effective service delivery
- Timely and satisfactory closure of CEP complaints. Minimize complaint docking and high risk complaints
- Effectively implement issuance and handling of IWPs. Monitor for correctness of process and meeting specific customer needs
- Use learnings from customer/area visits and discussions to sharpen the proposition and enhance

📌 Manager - Corporate Employee Banker, Msf (Mumbai)
🏢 HSBC Global Services
📍 Mumbai