Area(s) of responsibility:
1. Oracle Field Service (OFS) Functional Consultant - Solution Architect
Oracle CX Solution Architect (Service Cloud & Field Service Cloud)
Position Summary
Having implemented Oracle Field Services with JDE will be highly desirable.
Experience
- 15+ years of overall Oracle CRM/CX consulting experience
- 8+ years of Oracle CX Cloud experience
- 5+ years of Oracle Field Service (OFS) Cloud experience
- At least 3 end-to-end Oracle CX Cloud implementations as Solution Architect
- Experience leading large-scale service transformation programs across multiple business units and geographies
Core Oracle CX Expertise Required
Oracle CX Products
Deep hands-on experience in:
- Oracle Fusion Service
- Oracle Service Cloud (B2B/B2C)
- Oracle Field Service Cloud (OFS)
- Oracle CPQ
- Oracle Sales, Commerce, Order Management
- Oracle Digital Assistant
- Oracle Knowledge Management
- Oracle Customer Experience Platform
- Oracle AI & Agentic Service capabilities
Key Responsibilities
Oracle CX Solution Ownership
- Lead overall Oracle CX solution strategy and architecture.
- Define future-state Customer Service and Field Service operating model.
- Conduct executive workshops and CX transformation assessments.
- Align business processes with Oracle CX capabilities and industry best practices.
Service Transformation
- Design end-to-end processes covering:
- Customer Service
- Case Management
- Service Request Management
- Work Order Management
- Dispatch & Scheduling
- Field Execution
- Technician Mobility
- Customer Communications
- Billing Handover
Oracle Field Service Architecture
- Design and implement:
- Routing & Scheduling Optimization
- Capacity Management
- Resource Management
- Predictive ETA
- Work Zones
- Skills-Based Dispatch
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