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Job Overview:
Responsibilities:
- We are searching for a highly motivated and enthusiastic person who will provide front line support Citi’s proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production platform
- Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.




- Communicate effectively with operations, technology, and business partners on a regional or global basis.
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
- Interact with software vendors to provide best solutions to business problems.
- Participates in disaster recovery testing
- Develop and maintain technical support documentation.
- Performs other duties and functions as assigned.

Qualifications:
- 4+ yearsof experience in System Analysis, Applications Support roles, Level 2 support.:
- Working experience with Unix or Linux environment.Experience handling ETL jobs with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another.
- Working experience supporting relational databases - Oracle, Microsoft SQL. Should have good expertise in database level analysis to trace iss

📌 Datawarehouse Application Support Analyst (Chennai)
🏢 Citi
📍 Chennai