Onsite Engineer / Resident Engineer - Audio Visual (AV) Services

Location (India)

Client Site / Resident Location

Department

Service & Support / Managed Services

Reporting To

Service Manager / Technical Support Manager

Job Summary

We are seeking a skilled and customer-focused Onsite Engineer / Resident Engineer with experience in the Audio Visual (AV) industry to provide day-to-day technical support, maintenance, troubleshooting, and operational assistance for AV systems installed at client locations. The engineer will act as the primary technical point of contact for all AV-related service activities and ensure smooth functioning of conference rooms, boardrooms, VC systems, digital signage, and integrated AV infrastructure.

Key Responsibilities

AV System Support & Maintenance
- Provide onsite technical support for AV and Video Conferencing systems.
- Monitor and maintain AV equipment including:
- Projectors
- LED/LCD displays
- Video walls
- Audio DSP systems
- Wireless presentation systems
- Microphones & speakers
- PTZ cameras
- Control systems




- Perform preventive maintenance and health checks of AV systems.
- Coordinate with OEM/vendors for hardware replacement and warranty support.

Troubleshooting & Incident Management
- Diagnose and resolve AV hardware/software issues.
- Support meeting room operations and executive boardroom events.
- Troubleshoot VC platforms such as:
- Microsoft Teams Rooms
- Zoom Rooms
- Cisco Webex
- Google Meet
- Handle service tickets within SLA timelines.
- Escalate critical issues to higher technical teams when required.

Client & User Support
- Provide immediate support during meetings, presentations, and events.
- Assist end users with AV equipment usage.
- Ensure high customer satisfaction through qualified communication and service delivery.

Documentation & Reporting
- Maintain daily service reports and incident logs.
- Update asset inventory and maintenance records.
- Prepare RCA (Root Cause Analysis) reports for

📌 Onsite Engineer (Mumbai)
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