Key Responsibilities
- Manage the end-to-end backend operations for immigration and visa processing.
- Supervise and mentor the backend processing team to ensure productivity and accuracy.
- Monitor case progress and ensure timely completion of documentation and submissions.
- Review immigration documents for completeness, accuracy, and compliance.
- Coordinate with sales, legal, documentation, and client service teams to ensure seamless workflow.
- Develop and implement SOPs to improve operational efficiency and quality.
- Ensure adherence to company policies, immigration regulations, and compliance requirements.
- Track team performance, productivity, and turnaround time (TAT).
- Conduct regular training sessions and provide performance feedback to team members.
- Resolve operational issues and escalate complex cases when required.
- Prepare operational reports, MIS, and performance dashboards for management.
- Drive process improvements to enhance client satisfaction and operational excellence.
Required Qualifications
- Bachelor's degree in any discipline (Master's degree preferred).
- Minimum 5 years of experience in backend operations within the immigration industry.
- At least 2 years of experience in a team handling or managerial role.
- Solid knowledge of immigration documentation, visa processes, and compliance requirements.
- Excellent leadership, communication, and problem-solving skills.
- Experience in handling multiple countries and immigration programs is an added advantage.
- Proficiency in MS Office (Excel, Word, PowerPoint) and CRM systems.