Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role:
- 2 to 4 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
- Experience in handling complex customer issues, escalations, and coordinating with cross-functional teams.
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to drive independent case resolution and support process improvements.
- Willingness to work in a 24x7 workplace.

YOUR PROFILE:
Required Skills:
- Excellent verbal and written communication in English.
- Strong customer handling and escalation management skills.
- Analytical thinking and problem-solving ability.




- Attention to detail and accuracy.
- Time management and multitasking skills.
- Ability to work independently and in a team environment.
- Basic understanding of healthcare claims and insurance processes (preferred).

Educational Qualification
- Graduate in any discipline.

Work Location & Shift
- Work from Office and Work from Home
- Noida & Kolkata
- Flexible to work in a 24x7 rotational shift environment

Experience Range:
- 2-4 Years

WHAT YOU'LL LOVE ABOUT WORKING HERE:
- You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- You will have the opportunity to learn on one of the industry's

📌 Associate Business Advisor (Kolkata)
🏢 Capgemini Sogeti
📍 Kolkata