Job Overview

This role requires regular interaction with customers, internal production teams, dispatch, and accounts to ensure timely updates, issue resolution, and customer satisfaction throughout the order lifecycle.

Key Responsibilities
- Manage and maintain strong relationships with existing customers.
- Coordinate with customers on order status, production progress, dispatch, and delivery updates.
- Ensure smooth communication between customers and internal teams for timely order execution.
- Work closely with sales, production, quality, dispatch, and accounts teams.
- Follow up on pending approvals, order updates, dispatch planning, and customer requirements.
- Maintain customer records, order details, follow-up trackers, and communication history in Excel.
- Prepare reports on order status, customer follow-ups, pending issues, and service performance.
- Ensure high customer satisfaction through timely follow-up and effective coordination.

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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