Navaera currently has an opening for Specialist Client Service Enginner in our Vadodara, Gujarat office. Navaera Software Services Pvt. Ltd. (“NSS”) is a division of Navaera Worldwide, LLC (“Navaera Worldwide”) that provides software development and support services to Navaera clients around the globe. NSS was established in 2014, and has grown to a total headcount of 30 developers and support staff.

At Navaera, the Specialist Client Service Engineer will be primarily responsible for providing ongoing support to the end-users by translating system issues into a business consumable message and translating business needs into systemic and operational solutions. The individual in this role will have a solid understanding of the business and lead problem-resolution for systems escalations by driving discussions and recommendations, clearly communicating business needs to the IT teams and technical solutions in a user-friendly, skilled manner to partners to drive efficiencies and outcomes on behalf of the enterprise.

Key Responsibilities




- Be a strategic partner by understanding the business perspective and how the Services systems support running of the business
- Lead triage and customer remediation activities associated with production system issue
- Identify and analyze potential problems; looking for root causes and solutions
- Effectively escalate issues, communicating with the team and business partners around current problems and driving toward resolution
- Provide and/or review reporting/analytics on service systems
- Identify process improvement opportunities and partner with Operations and cross-functional partners to help drive improvements in employee efficiency and client experience
- Provide system support (both legacy and future state) from production to implementation (including analysis and triage) and perform system maintenance on business configurable items
- Analyze configuration requests and identify and collaborate with partners as needed to

📌 Specialist, Client Care (Vadodara)
🏢 Navaera Software Services Private
📍 Vadodara