Application & Technical Support
- Serve as the primary technical resource for customer inquiries related to Agilent CSD products including HPLC, LC/MS, GC, GC/MS columns, sample preparation products, standards, reagents, and laboratory consumables.
- Support issue resolution by working closely with customers, field service engineers, and technical support teams.

Method Development & Optimization
- Support customers in developing, transferring, and optimizing analytical methods using Agilent chromatography columns and consumables.
- Provide recommendations on sample preparation, chromatographic separation, method robustness, and productivity improvements.
- Demonstrate best practices for improving analytical performance and laboratory efficiency.

Customer Training & Education
- Promote best practices for method development, troubleshooting, and instrument-consumable integration.

Customer Engagement & Success
- Build strong relationships with customers across pharmaceutical, biopharmaceutical, environmental, food, chemical, forensic, academic, and contract testing laboratories.




- Ensure a high level of customer satisfaction through proactive follow-up and continuous technical support.
- Identify opportunities to improve customer workflows and laboratory productivity using Agilent solutions.

Cross-Functional Collaboration
- Collaborate with Sales, Marketing, Service, Product Management, and Global Application teams to address customer needs.
- Support current product introductions and technical marketing activities.

Market & Competitive Intelligence
- Stay current with industry trends, regulatory developments, emerging analytical techniques, and competitive technologies.
- Support business growth initiatives through identification of customer challenges and opportunities.

Experience
- Hands-on experience with HPLC, UHPLC, LC/MS, GC, and/or GC/MS techniques.
- Experience in method development, troubleshooting, and analytical workflow optimization.
- Knowledge of chrom

📌 Pre-sales Application Engineer (Delhi)
🏢 Agilent Technologies
📍 Delhi