Key Responsibilities:
- Develop and customize interactive, batch, and on-demand communications.
- Design, develop, and maintain customer communication solutions using SmartCOMM (Smart Communications).
- Create and manage communication templates, forms, letters, statements, and customer correspondence.
- Work closely with business analysts and stakeholders to understand communication requirements.
- Configure business rules, content libraries, reusable templates, and document workflows.
- Participate in requirement analysis, design discussions, development, testing, and deployment activities.
- Troubleshoot production issues and provide timely resolutions.
- Perform code reviews and ensure adherence to development standards and best practices.
- Support migration, upgrade, and enhancement initiatives within SmartCOMM environments.
- Collaborate with QA teams during testing cycles and defect resolution.

Requirements:
Experience : 6 years to 12 years

Strong hands-on experience with Smart Communications (SmartCOMM) platform.

Experience in SmartCOMM template design and development.





Knowledge of document composition and customer communication management (CCM) concepts.

Experience with data mapping and document generation processes.

Understanding of XML, XSD, XSLT, XPath, JSON, and related technologies.

Experience in creating correspondence, statements, notices, and customer-facing communications.

Expertise in SmartCOMM Designer and Developer tools.
Advantages

Competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies t

📌 Smartcomm Developer (Bengaluru)
🏢 Capgemini
📍 Bengaluru