Lead - Partner Help Desk
Department: Partner Support
About Role:
With the increasing volume of partner queries, escalations, process support requirements, and coordination across multiple teams, there is a need to strengthen the Partner Help Desk function with an experienced resource who can effectively manage, communication, issue resolution, and team coordination.
Key Responsibilities
- Ensure timely resolution of queries related to policies and portal issues
- Monitor service levels and adherence to TAT
- Collaborate with internal teams for issue resolution
- Drive process improvements and maintain records
- Lead and mentor team members
Required Skills & Experience
- 3-4 years in customer/partner support (Insurance preferred)
- Leadership experience (1-2 years)
- Proficiency in MS Office and CRM tools
- Robust communication and problem-solving skills
- Job Snapshot
- Updated Date
- 19-08-2026
- Job ID
- Job1939
- Sub Department
- Partner Helpdesk
- Location
Bengaluru - Oasis, Karnataka, India
- Experience
- 2 - 6 Years
- Employee Type
- Permanent
- Employee Sub Type
- Full Time
📌 Lead Partner Help Desk (Bengaluru)
🏢 Go Digit General Insurance
📍 Bengaluru
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