Join our first line of leadership team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre

Job Title: Team Leader

RCS Grade: L

Job Location: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai)

In this role, you will have the opportunity to lead a team of associates/members, and be responsible for process, stakeholder & employee management.

Key Responsibilities:
- Supervise staff in accordance with company policies and procedures.
- Establish employee goals and conduct employee performance reviews.
- Provide inputs towards staff scheduling to include - work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
- Participate in problem solving and process improvement process together with team manager.
- Evaluate department processes, recommend, and coordinate required changes based on process analysis.
- Assist to meet performance targets.
- Assist staff to resolve complex problems and responsible for quality control.




- Interact with the countries and co-ordinate with multiple stations and stakeholders to ensure correct and timely documentation/completion to the customer.
- Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.
- Drive Employee Engagement and Customer Satisfaction Processes.
- To have a periodic meeting with the team members to discuss on the productivity and feedback.
- Monitor Key deliverables for Process Associates on Continuous Basis

Required Skills/Abilities:
- Graduate (Bachelor’s degree from a recognized University in any discipline)
- Minimum 5 years’ experience in team handling
- Manage Transitions and Change management
- Leverage strong interpersonal and analytical skills
- Logistics Experience
- Positive Communication (verbal and written) and interpersonal skills.
- Good People management Skills
- Computer knowledge (word, excel, power point)

Join our te

📌 Team Lead (Mumbai)
🏢 Dhl
📍 Mumbai