Lucknow, Uttar Pradesh

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Develop Code For Asset Management Projects Using Relevant Programming Languages And Technologies, Ensuring Adherence To Time, Quality, And Cost Standards.

3. Collaborate With Clients To Gather Current Feature Requests And Implement Enhancements In Asset Management Solutions, Ensuring Alignment With Client Needs And Best Practices.

4. Create And Maintain Comprehensive Documentation For Code, Processes, And System Configurations To Support Knowledge Sharing And Operational Efficiency.

Skill Requirements

1. Basic Understanding Of Asset Management Services And Related Technologies

2.



Familiarity With Programming Languages Relevant To Asset Management Solutions

3. Knowledge Of Troubleshooting Processes And Techniques For Resolving Software Issues

4. Strong Communication Skills For Collaboration With Clients And Documentation Purposes

Other Requirements

1. Optional But Valuable: Itil Foundation Certification
2. Optional But Valuable: Certification In Asset Management Or Related Field

Position Summary\
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Key Responsibilities\
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1. User Support & Incident Management\
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Log, track, and resolve incidents and service requests using the ITSM/Service Desk tool (e.g., ServiceNow, Jira Service Desk, ManageEngine).\
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Troubleshoot issues related to Windows/Mac OS, desktop/laptop hardware, printers, scanners, and peripherals.\
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Assist with password resets, account unlocks, and user onboarding/offboarding.\
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2. Hardware & Software Sup

📌 Engineer - Desk Side Services, Amt Asset Management Software (Lucknow)
🏢 HCLTech
📍 Lucknow