Head of Operations - Warehouse & Supply Chain

Job Summary

Key Responsibilities

Warehouse Operations

Lead and manage end-to-end warehouse operations across multiple locations.

Develop warehouse processes to improve productivity, space utilization, and inventory accuracy.

Ensure timely inward, storage, picking, packing, dispatch, and returns management.

Maintain warehouse SOPs and operational compliance.

Supply Chain Management

Manage the complete supply chain from procurement to customer delivery.

Coordinate with manufacturers, vendors, transporters, and distributors.

Optimize logistics costs and improve service levels.

Develop strategies to reduce operational expenses and improve efficiency.

Inventory Management

Ensure inventory accuracy of 99% or above.

Monitor stock ageing, slow-moving inventory, and inventory reconciliation.

Plan inventory based on demand forecasting.

Conduct periodic stock audits and cycle counts.

Order Fulfillment

Ensure timely processing of B2B, B2C, D2C, Marketplace, and Quick Commerce orders.





Monitor order fulfillment KPIs and customer service levels.

Improve dispatch timelines and reduce delivery TAT.

Manage returns (RTO) and reverse logistics efficiently.

Vendor & Procurement Management

Develop robust relationships with logistics partners and warehouse vendors.

Negotiate contracts, pricing, and service agreements.

Evaluate vendor performance through defined KPIs.

Manage procurement planning and inventory replenishment.

Process Improvement

Identify operational bottlenecks and implement automation wherever possible.

Develop SOPs and continuous improvement initiatives.

Drive Lean, Six Sigma, and cost optimization projects.

Implement best practices across operations.

Team Management

Lead warehouse, logistics, planning, inventory, and customer support teams.

Define KRAs and KPIs for team members.

Conduct regular performance reviews and training sessions.

Build a high-performance operations culture.

Technolo

📌 Warehouse Operation Manager (Vasai-Virar)
🏢 Flicka Cosmetics
📍 Vasai-Virar