Description

Responsibilities:
- Own the reliability, scalability, and performance of production systems and services.
- Design and implement highly available, fault-tolerant, and distributed infrastructure.
- Define and drive observability strategy, including monitoring, logging, and alerting.
- Build and maintain scalable CI/CD pipelines to enable fast and reliable deployments.
- Automate infrastructure provisioning and operational workflows using IaC tools.
- Lead incident management, root cause analysis (RCA), and implement preventive measures.
- Define and track SLIs, SLOs, and SLAs aligned with business and product requirements.
- Collaborate closely with engineering teams to improve system design, deployment processes,

and operational excellence.
- Optimize cloud infrastructure for cost, performance, and efficiency.
- Own and improve on-call processes; mentor engineers in handling production incidents.
- Drive best practices for security, networking, and infrastructure reliability.
- Participate in architecture and design reviews to ensure system resilience and scalability.




- Document system architecture, runbooks, and operational processes.

Requirements:
- 5-8+ years of experience in DevOps, SRE, or Cloud Engineering roles.
- Proven experience building software using Python, Go, Rust, or JavaScript, with solid scripting

capabilities.
- Hands-on experience with cloud platforms such as AWS, GCP, or Azure.
- Expertise in Infrastructure as Code tools like Terraform, Ansible, or CloudFormation.
- Strong experience with containerization (Docker) and orchestration (Kubernetes).
- Solid understanding of Linux systems, networking concepts, and security best practices (IAM,

VPNs, firewalls).
- Experience with monitoring and observability tools like Prometheus, Grafana, ELK Stack, New

Relic, or Datadog.
- Proven experience in building and maintaining CI/CD pipelines (Circle CI, ArgoCD, Jenkins,

GitHub Actions, GitLab CI, etc.).
- Deep hands-on experience owning

📌 Software Development Engineer Iii (Bengaluru)
🏢 TELUS International Holding (U.S.A.
📍 Bengaluru