Job Summary:
Key Responsibilities:
- Handle inbound and outbound calls with international clients/customers
- Provide accurate information about products, services, or processes
- Resolve customer queries, complaints, and issues effectively
- Maintain high levels of customer satisfaction and professionalism
- Document call details and update records in CRM systems
- Follow company guidelines and quality standards
- Meet KPIs such as call handling time, resolution rate, and customer satisfaction scores

Required Skills:
- Excellent verbal communication skills in English (mandatory)
- Neutral or clear accent with good pronunciation
- Solid listening and problem-solving skills
- Ability to handle different customer scenarios professionally
- Basic computer knowledge and typing skills
- Willingness to work in night shifts (US/UK/AU process)





Qualification:
- 12th Pass / Diploma / Any Degree

Experience:
- 1-3 years in BPO / Customer Support / Call Center roles
- Experience in international voice process is an advantage

Salary:
- ₹18,000 - ₹35,000 per month (depending on experience & communication skills)
- Incentives and shift allowances

Working Hours:
- Rotational shifts / Night shifts (based on international time zones)
- 5 days a week with rotational week-offs

Pay: ₹18,000.00 - ₹31,175.38 per month

Benefits:
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Process Associate (Bengaluru)
🏢 sarajobs
📍 Bengaluru