Position Summary

The Watersports Team Leader is responsible for the daily supervision and operation of the Watersports Department, ensuring the delivery of safe, qualified, and exceptional guest experiences. The incumbent oversees Watersports activities, manages team members, ensures compliance with safety regulations, maintains equipment, and promotes the resort's commitment to outstanding guest service.

Key Responsibilities

Leadership & Supervision
- Supervise, motivate, and lead the Watersports team to achieve departmental objectives.
- Prepare staff schedules and coordinate daily assignments.
- Conduct training, coaching, and performance evaluations for team members.
- Ensure adherence to resort policies, procedures, and safety standards.
- Foster a positive, team-oriented work environment.

Guest Experience
- Deliver exceptional guest service and ensure all guests receive personalized attention.
- Provide information and guidance regarding Watersports activities and equipment usage.
- Address guest concerns and resolve complaints promptly and professionally.




- Promote participation in Watersports activities and resort programs.

Operations Management
- Coordinate and oversee daily Watersports operations, including:
- Sailing, Kayaking, Paddleboarding, Snorkeling, Windsurfing, Catamaran excursions, and other approved Watersports activities
- Ensure all activities are conducted safely and in accordance with local maritime regulations.
- Monitor weather and sea conditions and make operational decisions accordingly.
- Maintain accurate activity logs and departmental records.

Safety & Compliance
- Enforce all health, safety, and environmental regulations.
- Conduct regular safety inspections of equipment and operational areas.
- Ensure proper use and maintenance of lifesaving equipment.
- Lead emergency response procedures and coordinate rescue operations when necessary.
- Ensure all team members maintain required certifications and licenses.

Equipment Manag

📌 Watersports Team Leader (Jam)
🏢 Couples Resorts Jamaica
📍 Jam