Noida, Uttar Pradesh
Job Summary
The Senior Support Administrator plays a critical role in ensuring the smooth operation of Azure Active Directory services. This position focuses on providing advanced technical support, troubleshooting complex issues, and conducting root cause analyses to enhance customer satisfaction and maintain a robust security posture.
The Active Directory L2 Engineer is responsible for supporting the daily operations and maintenance of the enterprise Active Directory workplace. The role focuses on maintaining directory services, managing user and group access, monitoring domain infrastructure, and resolving authentication or directory-related issues. The engineer will also support hybrid identity synchronization and ensure the stability and security of domain services across the enterprise infrastructure.
Key Responsibilities
Skill Requirements
1. Advanced Proficiency In Azure Active Directory Management And Troubleshooting.
2. Strong Analytical Skills With The Ability To Perform Root Cause Analysis On Complex Incidents.
3.
Excellent Communication And Interpersonal Skills For Customer Interactions And Team Collaboration.
4. Familiarity With Regulatory Compliance And Quality Standards Applicable To It Support Operations.
Hands-on experience supporting Microsoft Active Directory environments.
- Understanding of Active Directory domain services, directory object management, and authentication processes.
- Familiarity with Active Directory replication, domain controller operations, and directory infrastructure monitoring.
- Experience managing Group Policy Objects and troubleshooting policy-related issues.
- Knowledge of hybrid identity synchronization using Azure AD Connect.
- Basic understanding of authentication protocols such as Kerberos, LDAP, and DNS.
- Experience working with enterprise IT service management processes including incident, change, and problem management.
Other Requirements
1. Optional But Valuable Certifications
📌 Senior Administrator (Noida)
🏢 HCLTech
📍 Noida