Role Purpose

The Global Data and Process Compliance Manager is responsible for ensuring the integrity, accuracy, and compliance of operational data and business processes across global functions for the Pfizer Control Tower.

This role drives governance frameworks, standardization, and continuous improvement while enabling operational standardization, system integration, and process excellence across regions. It acts as a critical bridge between Operations, Product, IT, and Customers, enabling scalable, compliant, and productive Control Tower solutions with a strong focus on digital integration.

Key Responsibilities
- Data Governance & Compliance
- Establish and enforce global data governance standards, policies, and procedures for Pfizer Shipments
- Monitor data quality, accuracy, and consistency across systems and regions
- Identify data risks and implement corrective and preventive measures
- Process Compliance & Standardization
- Define and maintain global standard operating procedures (SOPs)
- Ensure adherence to standardized processes across business units and regions




- Conduct process compliance reviews, audits, and gap assessments
- Drive harmonization of processes to improve efficiency and reduce deviations
- Integration, Data & Digital Enablement
- Own and drive customer system integration initiatives between customer platforms, DHL systems, and Control Tower solutions
- Lead TRAX invoicing integration design, implementation, and optimization, ensuring accurate rating, billing flows
- Ensure seamless integration between Shipment booking/events (Atlas flow), Invoice (TRAX flow) and connected platforms (e.g., CW1, EDI flows):
- Act as business lead for integration requirements, translating operational, financial, and invoicing needs into IT-ready specifications
- Define and govern global data models supporting Control Tower operations, compliance reporting
- Partner with IT teams to support multi-country integration design, UAT, deployment, and stabilizatio

📌 Global Data and Process Compliance Manager (Mumbai)
🏢 Dhl
📍 Mumbai