KONE employs over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
What will you be doing?
Customer Relationship Management
- Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
- Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
- Accountable for equipment safety and performance
- Accountable for managing the site environment during service operations
- Accountable for identifying site risk, and communicate them to his supervisor
- Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them
Service Operations
- Accountable for the end-users and the site safety
- Accountable for the safe working setting
- Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
- Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
- Responsible for effectively planning his workload, in conjunction with the service supervisor
- Accountable for raising sales lead to his supervisor
- Accountable for very precise and timely back reporting of the work done according to the process
- Responsible for submitting time sheets based on the execution
- Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
- Responsible for keeping the servi
📌 Junior Executive (Ranchi)
🏢 Kone
📍 Ranchi