Assistant Manager - Training:
- Date: Jul 22, 2026
- Location:
- Gurugram, HR, IN, 122009
- Requisition ID: 22631
- Description:
- Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.




- Develop and implement training & development process for all employees including new recruits.
- Effectively identifying training needs for all employees and sketch out the training calendar/schedules.
- Design training module, develop training material, ensure delivery of training programs and complete logistics management for the programs.
- Managing relationship with vendors such as external trainers, training institutes, e-learning companies.
- Liase with cross-functional teams (EE, Ops, Hiring) and improvise training output and effectiveness
- To periodically conduct reviews and track performance of trainers & QA
- Evaluate effectiveness of training and identify re
- training needs.
- Conduct Train the Trainer Program’s.
- Identifying and recruiting AM’s, trainers, training coordinators and communication coaches.
- Partner with clients for implementing programs evaluating training and for requirements to
- be planned and implemented with recent ramps &

📌 Assistant Manager (Gurugram)
🏢 Firstsource Healthcare
📍 Gurugram