The opportunity

Avya Capital, a family office with operating and portfolio businesses across lubricants, energy, distribution and logistics in India, the Middle East and Africa, is establishing a Smart Shared Services Centre (SSC) in Delhi NCR. The SSC will deliver finance & accounting, treasury operations, HR & payroll, IT, procurement, compliance/company-secretarial support and tax operations to group businesses in India and overseas.

This is not a conventional lift-and-shift SSC. It is being designed AI-first: a large share of transactional work — invoice processing, reconciliations, payroll runs, employee and IT helpdesks, sourcing support, compliance trackers and management reporting — will be executed by AI agents working alongside a lean human team. The Head of Smart Shared Services will build this human-plus-agent operation from the ground up: the operating model, the technology stack, the agent workforce, the people, and the service culture.

What you will ownBuild and run the SSC
- Stand up the centre end-to-end: operating model, location build-out,



entity/service-agreement framework, technology stack, hiring and training.
- Migrate work from group businesses in phased waves across India, the UAE, Oman and Africa — process documentation, knowledge transfer, parallel runs, cut-over and stabilisation.
- Run day-to-day service delivery against SLAs, with transparent escalation paths and monthly service reviews with each business.

Design the agentic operating model
- Define which activities are executed by AI agents, which by people, and which by people supervising agents; design human-in-the-loop checkpoints, exception queues and maker-checker controls.
- Select and deploy the agent platform and automation stack (LLM-based agents, workflow orchestration, RPA where still relevant, document AI, integration with ERPs and payroll/HR systems).
- Build, test and continuously improve a library of production agents — e.g. AP invoice capture-to-post, bank and intercompan

📌 Head of Shared Services (Gurugram)
🏢 Avya Capital
📍 Gurugram