Key ResponsibilitiesCustomer Service
- Act as the primary point of contact for customers regarding shipment status and operational queries.
- Coordinate end-to-end shipment execution with operations, documentation, transport, customs, and finance teams.
- Provide regular shipment updates and proactively resolve customer concerns.
- Ensure timely collection and sharing of shipping documents with customers.
- Maintain high customer satisfaction by delivering prompt and professional service.

Nomination Handling
- Handle both export and import nomination shipments received from overseas agents.
- Coordinate with global partners and overseas offices for shipment planning and execution.
- Prepare and submit quotations for nomination business.
- Follow up with overseas agents and customers to secure shipment confirmations.
- Monitor nominated shipments from booking until final delivery.
- Ensure compliance with customer SOPs and overseas agent requirements.

Sales Support
- Assist the sales team by preparing quotations, rate sheets, and customer proposals.




- Coordinate with shipping lines, airlines, transporters, and overseas agents to obtain competitive freight rates.
- Support the sales team with customer onboarding and account management.
- Maintain customer databases, sales records, and quotation history.
- Follow up on pending quotations and business opportunities.

Coordination & Documentation
- Coordinate with documentation teams to ensure timely issuance of Shipping Instructions, Bill of Lading, invoices, and other shipping documents.
- Verify shipment documentation for accuracy before dispatch.
- Ensure timely invoicing and coordinate with finance for payment follow-ups where required.
- Maintain complete shipment records and MIS reports.

Required Skills & Qualifications
- Bachelor's degree in Logistics, Supply Chain Management, Commerce, Business Administration, or a related field.
- 2-3 years of experience in Freight Forwarding & Logistics.
- Solid knowledge

📌 Customer Service and Pricing Executive (Gandhidham)
🏢 SAIGON SHIPPING
📍 Gandhidham