Hyderabad, Telangana

Job Summary

Technical Chat Support role

Key Responsibilities

Minimum 1 year of hands-on experience in CHAT channel in customer care or technical troubleshooting process

Willingness to work in a high-pressure, fast-paced environment with tight deadlines and agile priorities.

Open to working in 24/7 rotational shifts, including night shifts and weekends.

Skill Requirements

Basic knowledge of web page designing, HTML, CSS and JavaScript.

Proficient in multitasking and prioritizing tasks to meet deadlines.

Solid grasp of web development fundamentals including browser behavior, cookies, tracking pixels, and page load dynamics.

Excellent written and verbal communication, with the ability to adapt tone and style based on the audience.

Demonstrates empathy, ownership, and sincerity when addressing customer concerns and requirements.

Other Requirements
Customer Service Skills: Empathy, ownership, and sincerity are crucial.
Qualification: Any graduate
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📌 Senior Process Associate (Hyderabad)
🏢 HCLTech
📍 Hyderabad