DESCRIPTION:
Manager I / Front line manager is accountable for the overall direction and operations of our site a team of 20-25 employees, creating a culture of customer obsession, high performance and high-quality throughput.

Key job responsibilities
- Should be a Graduate or equivalent
- Minimum 4 years of experience out of which 18 Months should be as team leader / team manager
- Proven leadership abilities with a track record of successfully managing and inspiring teams.
- Excellent / V Good verbal and written communication skills in English
- Very good Presentation, Feedback & Coaching skills
- Ability to observe, analyze and identify process improvement opportunities
- Highly energetic & enthusiastic
- Should be able to lead by examples
- Hands on experience on MS-Office, preferably on MS-Excel and Power Point
- Ability to prioritize tasks, manage multiple responsibilities and ensure deadlines are met without compromising on quality
- Basic data handling and Data interpretation skills
- Should be comfortable with 24x7 rotational shifts




- Ability to pull data from numerous databases (using Excel and other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
- Communicating with Internal customers (ACES, Training, Quality etc.) - Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.

A day in the life
- Lead, motivate and manage a team of 20 - 25 Employees.
- Measuring Team Developmental and Performance Goals and regular 1x1 with the team members
- Ensuring process deliverables per SLA, team and workflow management
- Responsible for delivering on operational and qualitative KPIs like APL, SPL, Quality scores etc.
- Ensuring all processes are conducted in compliance with company policies and guidelines
- Generating reports of team performance
- Internal Quality checks, Audits and ensuring appropriate trainings & conduct coaching sessio

📌 Manager I, Mld Ops, Go-ai (Hyderabad)
🏢 Amazon Dev Center India - Hyderabad - A85
📍 Hyderabad