Your Role:
- 2 to 4 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
- Experience in handling complex customer issues, escalations, and coordinating with cross-functional teams.
- Solid analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to drive independent case resolution and support process improvements.
- Willingness to work in a 24x7 environment.

Your Profile:
Required Skills:
- Excellent verbal and written communication in English.
- Strong customer handling and escalation management skills.
- Analytical thinking and problem-solving ability.
- Attention to detail and accuracy.
- Time management and multitasking skills.
- Ability to work independently and in a team environment.
- Basic understanding of healthcare claims and insurance processes (preferred).

Educational Qualification
- Graduate in any discipline.

Work Location & Shift
- Work from Office and Work from Home
- Noida
- Flexible to work in a 24x7 rotational shift environment

Experience Range:
- 2-4 Years

What you'll love about working here:

📌 Associate Business Advisor noida
🏢 Capgemini
📍 Noida