Others, Tamil Nadu

Job Summary

The Sr Administrator for Support & Operations plays a crucial role in delivering advanced technical support and troubleshooting for LAN/WAN, Wireless WLAN (Cisco), and SDWAN solutions. This position is essential for ensuring customer satisfaction through effective incident resolution and implementing robust security measures. The role demands a proactive approach to managing complex technical issues and contributing to continuous improvement initiatives.

Key Responsibilities

1. Provide Advanced Technical Support By Troubleshooting Complex Incidents Related To Sdwan And Wireless Wlan Technologies, Ensuring Timely Resolution And Adherence To Quality Standards.

2. Conduct Thorough Root Cause Analysis For Escalated Incidents, Implementing Effective Solutions To Mitigate Recurring Issues And Enhance System Reliability.

3. Engage In Knowledge Management By Updating And Maintaining The Knowledge Base, And Training Current Staff To Foster A Culture Of Continuous Learning And Improvement.

4.



Collaborate With Cross-Functional Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture.

5. Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions And Re-Open Cases, While Actively Identifying And Addressing Potential Security Threats.

Skill Requirements

1. Solid Proficiency In Sdwan And Wireless Wlan (Cisco) Technologies.

2. In-Depth Understanding Of Network Troubleshooting And Incident Management.

3. Experience With Root Cause Analysis And Implementation Of Corrective Actions.

4. Familiarity With Knowledge Management Practices And Training Methodologies.

Other Requirements

Job Role: SeniorAdministrator - Wireless Networking

Job Summary: Network Data Administrator

J ob Responsibilities: Network Data Administrator

Skill Requirement: Network Data Administrator
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📌 Senioradministrator - Wireless Networking (India)
🏢 HCLTech
📍 India