What You’ll Do (Key Responsibilities)

ServiceNow DevOps, Platform Development & AI-Enabled Automation
- Build and maintain ATF smoke/regression test suites to improve release quality and reduce manual validation effort.
- Troubleshoot incidents, defects, integration failures, workflow issues, and platform errors; perform RCA and implement corrective and preventive actions.
- Assist in configuring or supporting AI-enabled use cases such as intelligent routing, duplicate/similar ticket suggestions, knowledge search improvement, virtual agent flows, and AI-assisted code or flow generation.
- Collaborate with platform, security, IAM, product, and operations teams to ensure solutions are secure, auditable, supportable, and aligned to enterprise standards.
- Create and maintain technical documentation, deployment notes, SOPs, runbooks, dashboards, and known error articles.
- Monitor platform health indicators, scheduled jobs, integrations, and workflow execution to support service reliability and operational stability.

Required Qualifications




- 7+ years of hands-on ServiceNow development, configuration, administration, or DevOps experience supporting enterprise ServiceNow implementations.
- Robust working knowledge of ServiceNow platform fundamentals, including tables, forms, lists, ACLs/roles, catalog items, workflows, Flow Designer, notifications, SLAs, and CMDB basics.
- Hands-on scripting experience in ServiceNow using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, and related platform automation patterns.
- Hands-on experience building or maintaining ATF test cases for smoke, regression, and release validation.
- Intermediate knowledge of ServiceNow AI capabilities, including Predictive Intelligence, AI Search, Virtual Agent, Now Assist, and Now Assist for Creator, with ability to explain practical use cases and support guided implementation.
- Understanding AI data readiness concepts such as clean historical data, consistent categorizati

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