Responsibilities
- Greet guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and resolve any issues promptly
- Manage reservations and assist with booking arrangements
- Operate phone systems and direct calls to the appropriate department
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
Qualifications
- Previous experience in a hotel or resort front desk role is preferred
- Strong customer service skills with a focus on guest relations
- Knowledge of hospitality industry practices and procedures
- Proficiency in using front office software and phone systems
- Bilingual skills are a plus
- Excellent communication and interpersonal abilities
- Diploma or degree in Hospitality Management or related field is advantageous