Job Title: Systems & IT Security Support Associate

Pay: ₹20,000.00 - ₹35,000.00 per month

Work from Office - Hinjawadi, Pune

Shift Timing:
- 8:00 a.m. - 6:00 p.m / 1:00 p.m. - 10:00 p.m.

Job Summary

Key ResponsibilitiesTechnical Support & IT Operations
- Provide Level 1 and Level 2 technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
- Diagnose and resolve hardware, software, operating system, and network-related issues.
- Manage user accounts, permissions, and access controls through Active Directory and Microsoft 365.
- Support onboarding and offboarding activities, including system access provisioning and asset allocation.
- Monitor and maintain IT assets, inventory records, and software licensing compliance.
- Create and maintain technical documentation, knowledge base articles, and standard operating procedures.

IT Security & Compliance
- Monitor endpoint security solutions, antivirus platforms, and threat detection systems.
- Ensure timely deployment of security patches, software updates,



and vulnerability remediation activities.
- Assist in implementing cybersecurity policies, standards, and best practices.
- Monitor system logs and security alerts, escalating potential security incidents when necessary.
- Support access management processes, password policies, and user authentication controls.
- Conduct routine security audits and compliance checks across systems and devices.
- Assist in incident response activities, root cause analysis, and corrective action implementation.
- Promote security awareness and educate employees on cybersecurity best practices.

Infrastructure & Network Support
- Support LAN/WAN connectivity, Wi-Fi infrastructure, VPN access, and network troubleshooting.
- Assist with server maintenance, backup monitoring, and disaster recovery procedures.
- Monitor system performance and proactively identify potential infrastructure issues.
- Support cloud-based services, Microsoft 365 administratio

📌 Systems & IT Security Support Associate (Hinjawadi)
🏢 Zeta-V Technology Solutions
📍 Hinjawadi