Network & Infrastructure Engineer

Position: Network & Infrastructure Engineer

Department: Project Execution

Experience: 1-2 Years

Qualification: B.E. / B.Tech in Electronics, Electronics & Communication (ECE), Electrical, or a related field. Networking certifications or pursuing (CCNA, MikroTik, Ubiquiti, etc.) will be an added advantage.

Job Summary

Key Responsibilities

1. Network & IT Infrastructure
- Configure, maintain, and troubleshoot office network infrastructure, including routers, switches, Wi-Fi access points, and internet connectivity.
- Set up and maintain NAS devices, local servers, and other office IT infrastructure.
- Monitor network performance and ensure reliable, secure, and reliable connectivity across the organization.
- Maintain network documentation, IP addressing records, and infrastructure configurations.
- Coordinate with internet service providers and external vendors for network-related requirements and issue resolution.

2. Technical Escalation Support




- Act as the centralized networking escalation point for the in-office Technical Support team when a partner's site-networking issue cannot be resolved on a standard support call.
- Diagnose and resolve complex networking and connectivity issues at partner sites — typically larger or multi-node deployments involving routing, switching, VLANs, or Wi-Fi coverage/interference problems.
- Support the Technical Support team directly in most cases — reviewing logs, network topology, or remote diagnostics they've already gathered — and speak with the partner directly only when the issue needs deeper technical back-and-forth.
- Visit partner sites only when the issue cannot be resolved remotely, based on defined site-complexity criteria (e.g. node count, floor count, or repeated failed remote attempts).
- Perform root cause analysis for recurring escalations and recommend corrective actions.
- Document technical findings and contribute to the internal knowledge base and SOPs used by the Techni

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