Hyderabad, Telangana

Job Summary

About the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues. Key Responsibilities - Handle inbound voice calls and provide professional technical support to global users. - Troubleshoot issues related to: o IT Service Desk operations o MS Office & Office 365 o VPN connectivity o Basic Networking o System & Browser Troubleshooting o Software installation/uninstallation o Antivirus support o Printer setup & troubleshooting o OneDrive & OneNote o MFA (Multi-Factor Authentication) o VDI (Virtual Desktop Infra) - Log, track, and follow up on incidents until resolution. - Ensure excellent customer experience on every call. Required Experience & Skills Mandatory: - Minimum 1 year experience in an International Voice Process (USA or UK)



- Minimum 1 year experience in International Voice Technical Support Technical Skill Requirements (mandatory): - IT Service Desk knowledge - MS Office & Office 365 troubleshooting - VPN Support - Basic Networking concepts - Desktop/system troubleshooting - Browser & software issue resolution - Antivirus & printer troubleshooting - Familiarity with OneDrive, OneNote - Knowledge of MFA & VDI environments - Ability to handle technical questionnaire during evaluation Work Requirements - Willingness to work 5 days a week from office - No Work-from-Home option - Comfortable working in US (Night) Shift - Open to working from Bangalore or Hyderabad client locations Client Location Addresses Bangalore: Wells Fargo, Outer Ring Rd, near Current Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103 Hyderabad: Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032

Key Re

📌 Senior Administrator (Hyderabad)
🏢 HCLTech
📍 Hyderabad