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Job Overview:
As the Business Command Center (BCC) Major Incident/Cyber Lead, you will play a critical role in ensuring the stability and resilience of Citi's Services business organization globally. Leading within the Services Business Command Center (BCC) / Cyber BCC, you will be responsible for providing a business-centric approach to incident and event response, managing major incidents, and contributing to strategic stability initiatives. Your expertise will be pivotal in bridging the gap between business needs and technical solutions, ensuring mínimal disruption to our clients and maintaining the highest standards of service delivery.

What You'll Do:
Key Responsibilities

Major Incident Management:
- Orchestrate the coordination, communication,



and escalation of incidents that impact the Services business.
- Serve as the primary liaison between business and technology teams, facilitating rapid escalation of incidents or market events. Provide a business perspective on remediation options and translate complex technical details into clear, understandable terms for non-technical stakeholders.
- Proactively monitor the ServiceNow dashboard and incident metrics to identify and address potential issues.
- Leverage your knowledge and experience to accurately assess the impact, severity, and ownership of incidents.
- Exhibit robust command and control on calls with large participants, management and leadership skills to ensure the incident recovery team is well-organized, effectively managed, and communicating clearly throughout the incident lifecycle.
- Drive incidents to successful resolution, ensuring overall incident management goals and milestones are achieved.
- Thoroughly review

📌 Business Command Center Major Incident/cyber Lead (Chennai)
🏢 Citi
📍 Chennai