Company: Nabhya Ayurveda
Location: Malad, Mumbai — In-office (Monday to Saturday)(10am to 7pm)
Employment Type: Internship
Experience: Freshers welcome (0-1 Year)
Reports to: Logistics Lead
About the Role
Key Responsibilities
- Handle real-time chat support on Amazon Seller Central, resolving customer questions and issues.
- Address order-related concerns delays, damages, wrong items, returns, refunds, and exchanges.
- Maintain a polite, brand-appropriate tone across all customer interactions.
- Escalate unresolved or sensitive issues to the Operations Lead / Founder in a timely manner.
- Keep accurate records of customer queries, complaints, and resolutions.
- Track recurring issues or complaint patterns and flag them to the team for process improvement.
- Coordinate with the logistics/operations team on delivery-related customer queries.
- Maintain a helpful, empathetic, and solution-oriented approach in every interaction.
Must-Have Skills & Qualifications
- Graduate in any stream, students graduated in Psychology more prefered.(freshers welcome).
- Excellent written English — clear, polite, and professional communication.
- Patient, empathetic, and calm while handling complaints or upset customers.
- Basic proficiency in Google Sheets / Excel for maintaining query logs.
- A proactive, ownership mindset and willingness to learn fast in a startup environment.
Good to Have (Plus Points)
- Prior exposure to customer service, e-commerce, or D2C support — through an internship, project, or part time work.
- Familiarity with Amazon Seller Central or similar marketplace support tools.
What We Offer
- Real, hands-on experience in customer support at a fast-growing D2C brand.
- A close-knit team and genuine ownership from day one.
- Mentorship and room to grow within the customer experience function.
Application Question(s):
- Are you comfortable working 6 days a week (Monday-Saturday)(10 am to 7pm), fully in-office at Malad, Mumbai?
- Have you worked in any cust
📌 Customer Service Intern (Mumbai)
🏢 Sneads
📍 Mumbai