Job Title: Clinical Systems Support Assistant \\\\\\\
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*RESPONSIBILITIES*: \\\\\\\
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Work with and assist Clinical Systems Project Associates and Clinical Systems Support Lead on the support of clinical systems and studies\\\\\\\
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Maintain and control access to various systems for both in-house and vendor systems within the Clinical Systems helpdesk to meet the SLA’s\\\\\\\
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Prepare, send and monitor study specific access reviews upon receipt of the monthly access review schedule.\\\\\\\
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Actioning the daily termination requests removing terminated access to both in-house and vendor systems.\\\\\\\
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Provide first-line support where appropriate to clinical systems supported by the Clinical Systems Department \\\\\\\
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Respond to and resolve support requests,
including monitoring and following up on outstanding requests to meet Service Level Agreements\\\\\\\
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Maintain the Clinical Systems support shared mailboxes assigning or processing as required.\\\\\\\
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Advise Clinical Systems Support Lead of any ongoing or repeat support issues\\\\\\\
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Perform support accurately within the Clinical Systems helpdesk to ensure the smooth operation of services and rapid issue resolution to meet SLAs \\\\\\\
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Provide Quality Control checks for tasks completed by vendors or other Worldwide personnel\\\\\\\
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Participate in process and quality improvement efforts to increase overall operational effic
📌 Shift Lead (Hyderabad)
🏢 HCLTech
📍 Hyderabad
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