Location: Gurgaon, Haryana, India

What you will get
- An agile career and dynamic working culture.
- An inclusive and ethical workplace.
- Compensation programs that recognize high performance.
- Opportunities to collaborate with global cross-functional teams.
- Ongoing learning and professional development opportunities.

What you will do
- Act as the primary point of contact for customer inquiries, resolving issues and complaints efficiently while ensuring a high level of customer satisfaction.
- Support new product development activities by coordinating customer requirements and internal execution plans.
- Manage export and import shipment activities, including documentation, logistics coordination, and Letter of Credit (LC) requirements.
- Generate and distribute business reports, performance metrics, and operational updates to leadership and key stakeholders.
- Collaborate with local and global cross-functional teams to ensure timely shipment planning and successful order execution.
- Maintain accurate customer records, documentation, business correspondence,



and transactional data.
- Participate in or lead projects from initiation through completion, providing regular status updates and ensuring achievement of objectives.
- Provide operational and customer support coverage during resource gaps, ensuring consistent service quality and fulfillment of service level commitments.
- Provide support on ad hoc assignments and initiatives as directed by management to ensure smooth business operation

What we are looking for
- Bachelor’s degree in Business, Supply Chain, Life Sciences, Commerce, or a related discipline; advanced degree preferred.
- 7+ years of experience in customer service, customer operations, supply chain, or order management roles within a B2B setting; pharmaceutical or life sciences industry experience preferred.
- Strong knowledge of order management, customer support processes, logistics coordination, and supply chain operations.
- Proficien

📌 Customer Solutions Specialist (Gurugram)
🏢 Lonza
📍 Gurugram