Role Overview The Guest Service Representative plays a critical role as the first point of contact for our guests. This role is responsible for building strong, long-lasting relationships with guests by providing timely, empathetic, and effective support across multiple communication channels. At RAHO, guests come first—and this role is key to ensuring a smooth, delightful, and memorable stay experience.

Key Responsibilities
- Respond to all guest inquiries within 15 minutes (TAT)
- Provide accurate and knowledgeable information on rooms, pricing, availability, food, and services
- Ensure guest satisfaction ratings of 9 and above
- Proactively upsell food and service bundles to meet acceptable sales benchmarks
- Be virtually available to guests throughout their stay for support and assistance
- Actively listen to guest concerns and resolve issues promptly and professionally
- Handle guest complaints with empathy, ownership, and solution-oriented thinking
- Coordinate closely with on-ground operations, housekeeping, and kitchen teams to meet guest needs




- Maintain detailed records of guest interactions, feedback, and complaints
- Extract insights from guest feedback and share them with internal teams
- Provide suggestions to improve guest service processes and efficiency
- Stay updated on company offerings, SOPs, and service standards

Skills & Qualities We’re Looking For
- Solid verbal and written communication skills (English required)
- Customer-first mindset with high empathy and patience
- Ability to multitask and work under pressure
- Strong coordination and follow-up skills
- Problem-solving and conflict-resolution ability
- Attention to detail and documentation

Nice to Have
- Prior experience working in a startup or fast-growing environment
- Familiarity with hospitality tools, CRMs, or booking platforms

Why Join RAHO?
- Be part of a fast-growing hospitality startup
- Opportunity to directly shape guest experiences
- Collaborative and dynamic work environ

📌 Guest Service Associate (Bengaluru)
🏢 RAHO Hospitality
📍 Bengaluru