Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of cutting-edge and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
This job provides comprehensive technical support and troubleshooting for desktop systems, applications and end-user computing needs. It requires implementing system updates and coordinating equipment maintenance while following established protocols. The job involves analyzing technical solutions and delivering tier-two support services with moderate guidance from senior specialists.




Job Description
Responsibilities:
Testing and troubleshooting desktop hardware, operating systems and applications following established diagnostic procedures and protocols
Implementing software updates, system patches and operating system images while monitoring for conflicts with existing applications
Supporting end-user technical needs through multiple channels including telephone, email and remote desktop assistance
Coordinating with hardware vendors and internal teams to facilitate equipment repairs, replacements and maintenance activities
Investigating and documenting system outages while collaborating with technical teams to implement prescribed solutions
Analyzing potential new hardware and software solutions according to defined evaluation criteria and departmental standards
Providing tier-two technical support for complex desktop issues while escalating critical problems to senior s

📌 Information Technology Support Analyst 2 (Chennai)
🏢 Comcast
📍 Chennai