Job Description:
Job Description - JR
Job Description Date: August 2026
Role : AIOps Leader
Number of positions : 1
Description:
We are seeking a seasoned, hands-on AIOps Leader (7+ Years of Experience) to serve as the principal technical architect and lead builder for our centralized AI Product Support & Operations function. Operating within a high-growth AI PSL (Product/Service Line), you will design, architect, and execute the end-to-end automation strategy that transforms raw operational chaos into scalable, self-healing, and data-driven infrastructure.
In this role, you will bridge software engineering, site reliability, and AI/ML architectures. You will lead the creation of intelligent diagnostic pipelines, custom RAG-driven knowledge tools, self-healing systems, and automated triage engines. You will work closely with cross-functional leadership, L1/L2 support teams, and platform engineering to systematically eliminate operational toil, optimize MTTR, and build proactive anomaly detection mechanisms across our AI ecosystem.
Qualification & Experience:
Education:



Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or a related quantitative field.
Overall Experience: 7+ years of hands-on experience across Software Engineering, Site Reliability Engineering (SRE), DevOps, or Systems Operations—with a focused concentration on cloud infrastructure automation and AI/ML operational tooling.
Platform Specialization: At least 3+ years architecting and running operations directly within major cloud ecosystems (AWS or GCP), including native AI/ML compute platforms.

Key Responsibilities
1. Architecture & Advanced AI/ML Automation
Self-Healing Infrastructure & Workflows: Architect, build, and deploy auto-remediation routines, script-based diagnostic runners, and event-driven automation triggers that autonomously resolve platform issues.
LLM & RAG Systems Engineering: Design, implement, and maintain advanced Retrieval-Augmented

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