Job Description:
Job Description - JR
Job Description Date: August 2026
Role : AI Operations & Automation Specialist
Number of positions : 1
Description:
We are seeking a hands-on, highly technical AI Operations & Automation Engineer with around 2+ years of experience to join our centralized AI Product Support & Operations team. Reporting directly to the Senior AIOps Lead, you will serve as the hands-on technical builder responsible for executing automation pipelines, integrating intelligent tools, and building data-driven systems across our AI product ecosystem.
In this role, your primary mission is to write code, connect APIs, deploy RAG-driven knowledge tools, and build operational dashboards under the guidance of the Senior AIOps Lead. You will work closely with L1/L2 support teams to eliminate manual workflows, automate ticket triage, and build automated diagnostic mechanisms that drive down Mean Time to Resolution (MTTR).
Qualification & Experience:
Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering,



or a related quantitative field.
Experience: ~2 years of hands-on experience in Software Engineering, AIOps, DevOps, Systems Automation, or Technical Support Engineering.
Key Responsibilities
1. Hands-On Automation & AI Scripting
Build, test, and deploy automated scripts (Python, Shell, or PowerShell) and API integrations under the direction of the Senior AIOps Lead to streamline operational processes.
Develop and maintain RAG-based (Retrieval-Augmented Generation) search tools and LLM utilities that index historic tickets, logs, and root-cause analyses (RCAs) so L1/L2 engineers can instantaneously surface past fixes.
Implement conversational AI bots, webhooks, and self-service automation workflows within our ticketing portals to auto-resolve routine Tier-1 inquiries.
2. Operational Dashboards & Diagnostics
Construct and customize automated dashboards (e.g., ServiceNow) to provide real-time visual metrics on

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