Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : DevOps, Kubernetes, Linux
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business system components. This role requires energetic problem-solving to identify root causes and implement effective solutions, ensuring the smooth operation and reliability of essential applications. The position demands continuous engagement with system performance and user feedback to maintain optimal service levels and support business continuity.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.




- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline incident resolution and improve system stability.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Drive continuous improvement initiatives by analyzing recurring issues and implementing preventive measures.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in DevOps, Linux, Kubernetes.
- Experience with automation tools and scripting languages to enhance deployment and monitoring processes.
- Strong knowledge of cloud infrastructure and container orchestration.
- Ability to troubleshoot complex system issues and optimize performance.
- Familiarity with continuous integration and continuous delivery pipelines.
- Understanding of network protocols and security best practices.

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📌 Application Support Engineer (Pune)
🏢 Accenture
📍 Pune