DentalKart
Careers at DentalKart
Chat Expert
Customer Experience | Live Chat Desk
Location

DentalKart Head Office

Reports To

Team Leader / Ops Manager – Customer Experience

Primary Channel

Live Chat (high concurrency), with working knowledge of Voice and Email

Experience

1–4 years, with chat handling in logistics / last-mile / e-commerce

ABOUT THE ROLE
DentalKart is looking for a Chat Expert who thrives on live chat and can genuinely hold maximum concurrency — multiple real conversations running at once — without dropping quality, tone, or accuracy on any single one. This is a chat-first role, but we need someone whose skillset doesn't stop at chat: you should be equally comfortable jumping on a call or writing a clean email when a case needs it, and you should understand what happens end-to-end when an order or delivery goes wrong.
You will be the first serious line of resolution for our customers — fast enough to keep multiple chats moving, and sharp enough to actually solve the problem instead of just replying quickly.
WHAT YOU'LL OWN




• Maximum concurrency chat handling: Running multiple live chats simultaneously at a high concurrency level, keeping every customer moving without generic copy-paste replies or long response gaps.
• End-to-end escalation handling: Owning a query from first message to final resolution — order issues, delivery delays, refunds, or product concerns — rather than handing it off after the first response.
• Voice and email fluency: Stepping onto a call when a chat needs a human voice to resolve faster, and writing precise, skilled emails for cases that need a documented trail.
• Logistics and last-mile understanding: Applying real knowledge of last-mile delivery, courier partners, and e-commerce order flows to give customers accurate updates instead of vague reassurances.
• Judgment under load: Reading tone in a chat and adjusting your approach in real time — slowing down, acknowledging, or escalating internally — before a rou

📌 Chat Expert (Delhi)
🏢 VASA DENTICITY
📍 Delhi