Job Description

Join our team as a Generalist Service Representative and become the technical expert our customers rely on. You'll deliver hands-on installation, maintenance, and repair services that keep critical systems running safely and efficiently while building lasting customer relationships.

What will you do
- Install and commission customer systems according to established procedures and quality standards
- Conduct preventive, reactive, and corrective maintenance to maximize system reliability and performance
- Diagnose and resolve technical issues onsite while maintaining strict safety and compliance protocols
- Proactively identify customer needs and recommend solutions that enhance their operations

What are the key skills we are looking for
- Active Listening — intermediate level; understanding customer concerns and translating them into effective service actions
- Customer Orientation — intermediate level; building trust through responsive, reliable technical support
- Problem Solving — developing level; diagnosing equipment issues and implementing timely solutions




- Resilience — intermediate level; staying focused and effective under pressure in agile field environments
- Safety Standards — intermediate level; ensuring all work complies with safety protocols and regulatory requirements
- Maintenance and Repair — developing level; performing hands-on corrective and preventive maintenance tasks
- Technical Documentation — developing level; accurately recording service activities and system configurations
- Time Management — developing level; prioritizing tasks to meet customer commitments and service schedules

What qualifications will make you successful
- Strong technical aptitude with a hands-on approach to solving equipment challenges
- Customer-focused mindset with the ability to communicate clearly in the field
- Adaptability and composure when managing unexpected issues or changing priorities
- Eagerness to learn and grow your technical expert

📌 Generalist Service Representative I (Mumbai)
🏢 Schneider Electric
📍 Mumbai