Job Description

Description

GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon's customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have valuable ownership and earn trust with our customers to facilitate timely payment.

Key job responsibilities
- Hands on and in-depth knowledge of AR process
- Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound
- Work with cash application team to apply payments timely & accurately
- Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared
- Provide accurate forecasting of collection promises




- Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections
- Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths
- To be highly customer obsessed and ensure delivering a positive customer experience on every interaction
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
- Meet all the productivity related goals on a monthly basis

Note: This role is part of the rekindle program. For more details on rekindle program, please visit - https://www.amazon.jobs/en/landing_pages/rekindle

Basic Qualifications
- 1+ years of finance experience
- 2+ years of Accounts Receivable or Account Payable experience
- 2+ years of applying key financial performance indicators (KPIs) to analyses experience

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