Note: By applying to this position you will have an chance to share your preferred working location from the following:
Hyderabad, Telangana, India; Gurgaon, Haryana, India
.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in a customer or client-facing support role in operations management.
- 5 years of experience building relationships with stakeholders or clients.
- 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.

Preferred qualifications:
- MBA or Master's degree.
- Certification in Operations Six Sigma, COPC, Lean, or other relevant operations coursework.
- 5 years of experience analyzing data and generating business insights in order to guide business decisions.
- Experience using tech and analytics tools, with knowledge on SQL.
- Experience leading operational transformations with a focus on AI automation, process re-engineering (e.g., Six Sigma, Lean) and change management.

About The Job




gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our pr

📌 Scaled Delivery Manager, gTech (Hyderabad)
🏢 Google
📍 Hyderabad