Job Description - Assistant Manager Soft Services

What this job involves:

To provide comprehensive facility and contract management for the client, with a focus on continuous improvement.

To achieve financial and other targets established by the Facilities Manager.

Achievement of the Key Performance Indicators and Service Level Agreement targets

Floor Operations
- Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery this includes all cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services.
- Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
- Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
- Routinely Inspect all contracted services to ensure performance measures are being maintained
- Event Management, basic sets ups,



coordination with internal client groups
- Ensure Helpdesk service requests are attended to in time.
- Effectively manage the mailroom services to ensure an on time deliverable system
- Achieve client satisfaction to Client expectations.

Reporting
- Daily/Weekly/Monthly reports.
- Contribute to the Monthly Management Report to client and other reports as required.
- Managing Trackers & inventory as per the task allocated

Vendor Management
- Manage service contracts, including inspections and quality management of service delivery
- Support in preparing vendor contracts/Score cards/defining SOW
- Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.
- Participate in Emergency Evacuation procedures including crisis management and business continuity as per the site dynamics
- Manage all Health and Safety issues and actively participa

📌 Assistant Facilities Manager (Mumbai)
🏢 Jones Lang Lasalle Property Consultants
📍 Mumbai