Job Title : AVD Engineer
Location City : Chennai, Noida
Experience Required : 5 to 14 Year(s)
CTC Range : 20 to 24 LPA
Shift: Day Shift
Work Mode: Hybrid
Position Type: Permanent
Openings: 10

Company Name: VARITE INDIA PRIVATE LIMITED

About The Client: A global IT services and consulting company, multinational information technology (IT), headquartered in Tokyo, Japan. The Client offers a wide array of IT services, including application development, infrastructure management, and business process outsourcing. Their consulting services span business and technology, while their digital solutions focus on transformation and user experience design. It excels in data and intelligence services, emphasizing analytics, AI, and machine learning. Additionally, their cybersecurity, cloud, and application services round out a comprehensive portfolio designed to meet the diverse needs of businesses worldwide.

About The Job:

AVD Engineer

Essential Job Functions:
- Provide advanced technical support for Citrix Virtual Desktops Essentials and Azure Virtual Desktop (AVD) environments.




- Perform root cause analysis and implement effective resolutions for complex incidents and security issues.
- Ensure compliance with quality standards, regulatory requirements, and organizational policies.
- Collaborate with multiple support teams to resolve escalated incidents within agreed SLA targets.
- Maintain operational continuity and strengthen virtualization security posture.
- Participate in knowledge management activities including documentation and knowledge base maintenance.
- Train new team members and coach analysts to improve technical capabilities.
- Drive customer satisfaction through proactive issue resolution and high first-call resolution rates.
- Reduce case reopenings and rejected resolutions through quality troubleshooting practices.
- Proactively identify and mitigate security threats within the virtualization setting

Qualifications:
- Proficiency in Citrix Virtual D

📌 AVD Engineer (Chennai)
🏢 VARITE
📍 Chennai