Job Title: E-Commerce Assistant
Department: E-Commerce / Sales
Experience: 1–3 Years
Employment Type: Full-Time
Location: Indore (M.P.)

Job Summary

We are looking for a proactive and responsible E-Commerce Assistant to manage and coordinate our online marketplace operations across Amazon, Flipkart, Toolsvilla, GeM (Government e-Marketplace), Instagram, Facebook and IndiaMART. The candidate should be comfortable communicating with customers in English and handling day-to-day online sales activities.

Key Responsibilities
- Manage product listings, descriptions, pricing, images, inventory, and other details on Amazon, Flipkart, Toolsvilla, GeM, and IndiaMART.
- Process and monitor online orders from order placement to dispatch and delivery.
- Handle customer queries, messages, and complaints professionally.
- Communicate with clients in English through phone calls, email, WhatsApp, and marketplace platforms.
- Coordinate with the production, packing, dispatch, and accounts teams for smooth order processing.
- Monitor orders, returns, cancellations, refunds, and replacements.




- Keep product listings updated with correct specifications, prices, stock availability, and images.
- Generate and maintain sales reports, order reports, and marketplace records.
- Follow up with customers and marketplace leads received through IndiaMART and other platforms.
- Handle GeM tenders, bids, orders, and related marketplace activities as required.
- Monitor seller account performance, ratings, reviews, and customer feedback.
- Coordinate with marketplace support teams regarding account, order, payment, or listing-related issues.
- Maintain proper records of online enquiries, quotations, orders, and customer communications.

Required Skills
- Positive spoken and written English communication.
- Basic knowledge of Amazon Seller Central, Flipkart Seller Hub, Toolsvilla, GeM, and IndiaMART.
- Good knowledge of MS Excel / Google Sheets.
- Strong computer and internet skills.
- Good customer-ha

📌 E-Commerce Assistant (Indore)
🏢 Autopack Machines
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