• Attend internal & external calls / e-mails of the clients. i.e. (Requests/Complaints/Queries) and collaborate with the relevant stakeholders for providing them with timely resolution.
• Prepare daily call log summary to analyze data
. • Prepare monthly MIS report & daily report i.e. a record of daily call logs, pending complaints, technical issues with the status and closure details, or any other report as required.
• Work on the helpdesk software to keep acknowledging the tickets raised and ensuring timely closure of those tickets.
• Maintain & file all the necessary required documents and records.
• Taking minutes of weekly and monthly meetings.
Work location - Dairy Circle ,Bangalore .
Preferred candidate profile
Salary take home -20k -23k TH
📌 Help Desk Executive (Bengaluru)
🏢 Property Solutions India
📍 Bengaluru
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